Customer Testimonials
They are quick and get you in and out within hours. They donāt beat around the bush.
I got great service from start to finish and very friendly. Our guy knew his stuff and was able to do exactly what I wanted.
I actually ended up at this dealership on accident as I was lost. LB was absolutely amazing and helped me find my way where I was headed. He handed me his business card and said if the car you are looking at doesnāt work out come see me. I kept my word and 10 minutes until they closed I came back (as I had traveled there from out of town). I told them I had a tall order and didnāt think they could meet all the expectations I had for a car. Within 10 minutes not only had they met ... Read More DealerRater - Jun 22, 2025
Professional, work to earn your business, timely, and a plesure to do business with from the first discussion to out the door and there after. We only buy from Allen Samuels Dealership because of the process. Don't need to go anywhere else.
LB was absolutely wonderful. I have never bought a vehicle so fast. I purchased the vehicle I wanted, not what they wanted me to get. Loved this!!
Langdon Brown is the man. He doesnāt beat around the bush like most car salesmen I have met. Answered all the questions I had about the vehicle I went to see, we test drove it around the block and when I asked for the number he didnāt hide part of the information like I have seen other salesman do. All in all one of the best straightforward salesmen. I highly recommend you ask for him when you go to Allen Samuelās
The service department always does a great job when I bring in my vehicle to them
Excellent! Service, product, people. Highly recommended for new or used, and service Been using them for years
Always a great experience when we purchase a vehicle from here! Everyone is great and knowledgeable
SERVICE DEPT ALWAYS TAKES GOOD CARE OF ME. AMANDA AND TRISTAN DID A GOOD JOB KEEPING ME INFORMED.
I shopped around many dealerships and yāall are the only ones that got me the numbers I needed to make the deal I wanted,so thank you very much.
Excellent service. Excellent communication. Fast, efficient and professional service. Highly recommend to anyone. Will always bring my truck to Allen samuels Waco Dodge.
Allen Samuels Dealership in Waco has the most courteous staff. Everyone that I encountered from the nice lady in the front office that greets you, to my salesman LB. I will recommend and refer LB to everyone that ask me āwhere would you go to buy your next vehicle?ā.
Absolutely fantastic service. There were several maintenance items to be done to my Jeep. Not only was the work flawless but completed in just over 90 minutes. Cannot recommend this dealership enough.
I purchased my vehicle and had my maintenance completed at Allen Samuels. Excellent in sales and service.
This is the only dealership I will take my jeep to. I live almost an hour away and even though there are closer dealerships they do not treat you like family.
Very knowledgeable and great customer service A BIG SHOUTOUT to HOT Rod and the finance team.
Langdon was awesome! He was very knowledgeable and helped us in every step of the way in purchasing our new Jeep! We look forward to continuing our dealership partnership with him in the future! Thank you, Langdon!
Amanda and all of the staff in the service department are amazing. I purchased my vehicle at this dealership 10 years ago and try to have all needed service performed by this dealership.
I recently took my vehicle to a different dealership because the dashboard indicators were showing that a turn signal bulb and a brake light were out. The dealership told me that I needed rewiring for that light problem and quoted several hundred dollars. This didn't make sense to me. So, I contacted Allen Samuels Chrysler Dodge in Waco and talked with Amanda. After explaining the situation to ... Read More DealerRater - Apr 24, 2025
Gerald Harris was an excellent employee and helped with every detail along the way! I would recommend this dealership to everyone.
My service was done with minimum waiting time and the refreshments were very good with something for everyone
First timer at this dealership and honestly can say I was super pleased with not only our salesman LB but everyone we encountered was very nice! Now back to LB, he went above and beyond for us and we walked out with a 2025 Ram truck!! Great experience!
The three staff members that I dealt with (listed below) were very courteous and knowledgeable. They took the time to answer questions and made the entire process pleasurable.
We always get great service from Allen Samuel's for our 2020 Charger. The staff is very friendly and explains exactly what service will be done.
We recently traded my wife's truck for a Durango we are thrilled with the vehicle and LB was very helpful and a pleasure to work with!
I have had multiple issues with my Jeep Cherokee but this time the staff was right on top of it and found my problem quickly.
This is the best dealership! Everyone is so kind and friendly. They really make you feel like you are family.
I had a great experience! Erick was great as was everyone else who helped me through the process! I love my new Jeep!
Shout out to LB thank you for making this car shopping experience super fun, heās the guy to go to for sure šš¼
Always five star, top notch customer service! Collin is the best service advisor. Makes our visits nice and easy!
Impressed with speed of purchase process salesperson was friendly and easy to talk to the only real problem I encountered was the lack of a spare tire and jack
The tech that changed my oil, broke a 450.00 air cleaner part (3/10/25). Tom (service manager) calls me and explains. I was charged for a new air cleaner base (3/18/25).My car was kept for 8 days. I can not see myself returning for any further services
Hands down one of the best experiences Iāve ever had with purchasing a car. LB made the entire experience enjoyable and stress free. His knowledge of what my wife and I were looking for and being extremely flexible to our wishes was second to none. He then handed us to an extremely pleasant and supportive financial advisor. Leslie could not have been a better pick and she instantly connected to both myself and my wife. I can honestly say this entire group made this event so much more enjoyable and I canāt speak highly of them enough. As ... Read More DealerRater - Mar 12, 2025
LB was great to work with! I came in for a specific vehicle and he worked his hardest to get the numbers where I needed them to be. He made sure I knew how everything on the vehicle worked and even made sure I connected my phone before I drove off the lot in my new car. I will definitely be recommending him to anyone buying in the future!
Everyone at the dealership was very nice and informative. My experience was great from the moment I stepped on the lot! I would recommend them to anyone looking for their next vehicle.
I was getting PM services done on my truck at the time and always in and out, LB was always polite while walking around. LB made it super simple and easy with trade in and showing vehicles, and also having humor throughout.
Gary Reynolds, service advisor at Allen Samuels, did an outstanding job setting up the repair service on my jeep, from the towing to the complete repair. It is the only vehicle for transportation, living in Gholson . Gary set up and completed repair .in record time . The pick-up service was also out standing. The complete service experience was appreciated.
Chris Hopkins was very knowledgeable and friendly. He knew when we wanted time to talk things over privately and gave us space.
I called ahead and had them start working the deal! Was called back about a hour later and said itās done just come in and sign! Drove 1 1/2 hours to get there and find the truck I was purchasing, sitting up front, cleaned up, fuel of fuel waiting for me to take delivery! They definitely donāt mess around either because I was in and out in just under a hour! 1,000% recommend this dealer to anyone! I also giving my salesman LB some praise because it was possible without his hard work!!
Allen Samuels Dodge has been very helpful with our purchase of 2 Tradesman Trucks. Zach Richardson goes above and beyond for his customers! That's why we will continue to do business with them!
I have been a longtime customer of Allen Samuels, and LB made this one of the easiest, positive buying experience I have ever had. If you need a vehicle, LB is the salesperson to see!!
Terrific vehicle transaction. All negotiations done on phone and LB delivered the Truck to Houston! AAA+++
Langdon is definitely the BEST! This is my first time buying a car and during this whole process iāve been disappointed by other dealerships, but when I say this is the one to go to, I mean it!!! The process was quick, they listened to any input I had and based everything off of my comfortability! Amazing customer service, he makes you feel like yāall already have known each other for years! I definitely will refer both Langdon and Allen Samuels to potential clients!
They are the best. Greatest employees very trustworthy, they have always made my car buying experience easy and fun. I have bought 5 car from them and the cars have been good to my family and I.
Very clean, a lot of Great and dependable vehicles to choose from new and used.
Thanks Chris and Cole! Enjoying the 500e. Everything turned out great! We love the car!
Our 2022 Jeep Gladiator developed the Death Wobble. Took it to Allen Samuels Chrysler Dodge Jeep Ram FIAT where the mechanic evaluated it. He said it had Tie Rod end at the Pitman arm is bad and the stabilizer is bad. It was covered by warranty and was fixed. Also had the oil changed.
LB has gone above and beyond to make sure my husband and i are taken care of. we recommend Lb at Allen Samuelās to anyone looking to buy! thank you LB!!
My experience with this dealership was and is always pleasant, and all the staff do their best to help each other out!
I had an issue with my vehicle and even though LB wasn't the salesperson who sold the car to me, he got my problem resolved immediately. He was super welcoming when I showed up and introduced himself to my kids + husband, who were all with me. It was so nice and refreshing.
Everyone I talked to at Allen Samuels dealership were very pleasant. LB was showed me the vehicles I was interested in & explained all the options.
I have no complaints with this company. The service has always been very good. Thanks
Once all the details were worked out it was a great experience , will do business again
LB was super helpful. He was conscientious and we enjoyed his humor. We would recommend him to friends!
Dalton did a great job in helping me find the pickup that met my requirements. I will definitely come back when looking for my next vehicle.
Everyone i dealt with were extremely Friendly, helpful, professional, empathetic to all of my needs
Excellent buying experience! Tendai Gee was professional and courteous throughout the entire process. He did such and amazing job finding my wife the perfect Grand Cherokee L, so I decided to purchase a new Ram for myself! A very big thanks to Trey Bowtie McDade and Tendai Gee, the real MVPās!
Everyone was polite and helpful - Octavius is excellent - whole experience was easy and quick - nice dealership
They were very friendly & helpful & Langdon Brown is very knowledgeable about the vehicles on the lot.
My wife and I enjoyed our experience with Allen Samuel's Dodge. Lang was a lot of fun to deal with. He worked very hard for us and delivered on what we wanted. Ask for L.B., you won't be disappointed!
Everyone at the dealership was warm and welcoming. Upon arrival we were immediately greeted by Mr. Brown who not only went above and beyond to help me find my new vehicle but also made sure my toddler was comfortable throughout the whole process
Employees are quick, kind, helpful and the mechanics do a great job. Happy. Thanks for your help.
Great work and friendly service I was thankful for their help getting my truck fixed
Very friendly and knowledgable staff! It was a great experience. Tendai made the whole deal fun and easy.
Quick easy and throughly great , sales, title and make ready, great value without any pressure
Very pleased with the service. Personal were customer focused and polite. Now the brake alarm is off.
I came in on a Monday after the Thanksgiving holiday for an oil change and annual inspection. I got more than that, from the front desk receiving me, the mechanics returning the vehicle the same way I gave it to them, customer ride driver checking on me, and a car sells rep. making sure all is well, He got me a free truck wash. Also the snacks, I had an out of date coupon for the oil change which I got partial credit for,I didnāt think I was going to get any credit for it. With service like ... Read More DealerRater - Dec 5, 2024
Always fantastic professional & friendly customer service. They really listen to what you want and help you get into what you need.
They were friendly and took care of me quickly. I will return again for service.
This was a fantastic experience! It started with an online chat to set an appointment to view and test drive the vehicle. It was quick, easy and pleasant. When I got to the dealership, the sales associate was waiting for me. He took time to get to know me and what I wanted. We then walked around the vehicle, the representative taking all the time needed to answer all my questions. By the time we sat down to discuss price, he understood what it would take for me to purchase the vehicle. A quick conversation with his manager and it ... Read More DealerRater - Nov 28, 2024
Great people. They work with you in all situations, from new purchases all the way down to customer service on out of warranty service. We have purchased 5 cars from them to date and both Eric and Ted have been exceptional.
Excellent service. The sellers go above and beyond. They are kind and helpful especially Elias.
The process of buying a new vehicle was very easy. New Ram trucks sell themselves!
Everyone is very friendly and helpful. Got my first oli change and was very happy.
LB was extremely knowledgeable, very kind and a non-pushy salesman. Helped us find what we were looking for and was able to get us where we wanted numbers wise. Highly recommend.
Arrived Saturday morning at openingā¦ was received and logged into system. Was told itād be an hour to hour and a half. Service was completed in less than an hour. Attendants were exceptional! Itās the reason I keep coming back.
Ramon and LB did a great job taking care of me. Highly recommend them to handle any situation that comes up.
My experience at Allen Samuels Ram was outstanding due to the professionalism of the sales team. This includes the service after the sale because my Ram truck is so technologically advanced that it was natural to have questions in the days following the purchase. The sales team was quick to stop what they were doing to help me.
Collin greeted me promptly and helped set up my oil chance service with no problems
Shawn was great! He took his time to show me everything on my new jeep and was very patient with me.
Mr Soto thysaleman that tool care of us was super helpful and went above and beyond to show us the ropes of the jeep that we bought weāre glad he helped us through this process I would recommend him to all my friends and family
Quick and speedy service. Staff was friendly courteous and helpful. Great people great service! Will recommend
So my wife bought a car in 2021 and we had a horrible experience so i was under the impression that all car sales persons were the same. Thats until Shawn called me. Shawn may have gave me the best car buying experience i could have ever asked for. From calling me to negotiate prices, to texting me answers to any questions i had, even picking me up at the air port. Allen Samules got it going on. I will definitely be making another trip to Waco when i am in need of another car!
Our purchasing experience was top notch as always. It is something we know we can depend on at Allen Samuels
The dealership was clean, helpful, and had a lot of options. Glad we went there
The Service department always takes very good care of me and my vehicle. Everyone is very helpful and answer any questions I have.
The service was exceptional and they kept me well informed on progress. I took advantage of the courtesy service for a ride to and from my work. The driver was also friendly and courteous.
I was in and out in about an hour, which was what I needed as I needed to pickup my wife from physical therapy. Service was performed professionally.
Best dealership in Waco TX. So friendly and helpful. I would highly recommend to my family & friends
Paul was amazing in communicating with me what was going on. The lady at the courtesy vehicle did amazing helping me get a rental. Amazing experience! Paul has been the best from day 1 till I got back my car!
The Service area group do a great job, and the employees are always courteous and helpful.
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I have never been at a dealership where the salesman has been so up front and honest. LB I will be back and I will be sending customers your way! You have given me a whole new outlook on dealing with buying a new vehicle!
Awesome experience all the way through!! I appreciate all of the staff from sales to finance! Great job!
Allen Samuels DCJ is a wonderful dealership. The sales and service department provide top-notch service.
Everyone was totally committed to making sure we were completely satisfied. Would definitely buy from there again.
Exceptional. We had a few hiccups but they made it better every step of the way Jose and Ramon went above and beyond and Leslie did not fall short in any way. Everyone we passed even those not involved in our sell was friendly and asked if we needed anything
The entire experience of my purchase of the Wagoneer was wonderful. From my salesman, Jaime, to the finance manager, and even employees that were not involved in my purchase, everyone was professional, courteous, and went above-and-beyond to ensure my experience was nothing but great.
Octavius was great to deal with! Very respectful and thorough. He helped with all our questions and pushed to get us a good deal.
The dealership was accommodating in ordering a new Jeep for me. Cole was very knowledgeable. It was a pleasant experience.
