Customer Testimonials
Very friendly and knowledgable staff! It was a great experience. Tendai made the whole deal fun and easy.
Quick easy and throughly great , sales, title and make ready, great value without any pressure
Very pleased with the service. Personal were customer focused and polite. Now the brake alarm is off.
I came in on a Monday after the Thanksgiving holiday for an oil change and annual inspection. I got more than that, from the front desk receiving me, the mechanics returning the vehicle the same way I gave it to them, customer ride driver checking on me, and a car sells rep. making sure all is well, He got me a free truck wash. Also the snacks, I had an out of date coupon for the oil change which I got partial credit for,I didn’t think I was going to get any credit for it. With service like ...
Always fantastic professional & friendly customer service. They really listen to what you want and help you get into what you need.
They were friendly and took care of me quickly. I will return again for service.
This was a fantastic experience! It started with an online chat to set an appointment to view and test drive the vehicle. It was quick, easy and pleasant. When I got to the dealership, the sales associate was waiting for me. He took time to get to know me and what I wanted. We then walked around the vehicle, the representative taking all the time needed to answer all my questions. By the time we sat down to discuss price, he understood what it would take for me to purchase the vehicle. A quick conversation with his manager and it ...
Great people. They work with you in all situations, from new purchases all the way down to customer service on out of warranty service. We have purchased 5 cars from them to date and both Eric and Ted have been exceptional.
Excellent service. The sellers go above and beyond. They are kind and helpful especially Elias.
The process of buying a new vehicle was very easy. New Ram trucks sell themselves!
Everyone is very friendly and helpful. Got my first oli change and was very happy.
LB was extremely knowledgeable, very kind and a non-pushy salesman. Helped us find what we were looking for and was able to get us where we wanted numbers wise. Highly recommend.
Arrived Saturday morning at opening… was received and logged into system. Was told it’d be an hour to hour and a half. Service was completed in less than an hour. Attendants were exceptional! It’s the reason I keep coming back.
Ramon and LB did a great job taking care of me. Highly recommend them to handle any situation that comes up.
My experience at Allen Samuels Ram was outstanding due to the professionalism of the sales team. This includes the service after the sale because my Ram truck is so technologically advanced that it was natural to have questions in the days following the purchase. The sales team was quick to stop what they were doing to help me.
Collin greeted me promptly and helped set up my oil chance service with no problems
Shawn was great! He took his time to show me everything on my new jeep and was very patient with me.
Mr Soto thysaleman that tool care of us was super helpful and went above and beyond to show us the ropes of the jeep that we bought we’re glad he helped us through this process I would recommend him to all my friends and family
Quick and speedy service. Staff was friendly courteous and helpful. Great people great service! Will recommend
So my wife bought a car in 2021 and we had a horrible experience so i was under the impression that all car sales persons were the same. Thats until Shawn called me. Shawn may have gave me the best car buying experience i could have ever asked for. From calling me to negotiate prices, to texting me answers to any questions i had, even picking me up at the air port. Allen Samules got it going on. I will definitely be making another trip to Waco when i am in need of another car!
Our purchasing experience was top notch as always. It is something we know we can depend on at Allen Samuels
The dealership was clean, helpful, and had a lot of options. Glad we went there
The Service department always takes very good care of me and my vehicle. Everyone is very helpful and answer any questions I have.
The service was exceptional and they kept me well informed on progress. I took advantage of the courtesy service for a ride to and from my work. The driver was also friendly and courteous.
I was in and out in about an hour, which was what I needed as I needed to pickup my wife from physical therapy. Service was performed professionally.
Best dealership in Waco TX. So friendly and helpful. I would highly recommend to my family & friends
Paul was amazing in communicating with me what was going on. The lady at the courtesy vehicle did amazing helping me get a rental. Amazing experience! Paul has been the best from day 1 till I got back my car!
The Service area group do a great job, and the employees are always courteous and helpful.
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I have never been at a dealership where the salesman has been so up front and honest. LB I will be back and I will be sending customers your way! You have given me a whole new outlook on dealing with buying a new vehicle!
Awesome experience all the way through!! I appreciate all of the staff from sales to finance! Great job!
Allen Samuels DCJ is a wonderful dealership. The sales and service department provide top-notch service.
Everyone was totally committed to making sure we were completely satisfied. Would definitely buy from there again.
Exceptional. We had a few hiccups but they made it better every step of the way Jose and Ramon went above and beyond and Leslie did not fall short in any way. Everyone we passed even those not involved in our sell was friendly and asked if we needed anything
The entire experience of my purchase of the Wagoneer was wonderful. From my salesman, Jaime, to the finance manager, and even employees that were not involved in my purchase, everyone was professional, courteous, and went above-and-beyond to ensure my experience was nothing but great.
Octavius was great to deal with! Very respectful and thorough. He helped with all our questions and pushed to get us a good deal.
The dealership was accommodating in ordering a new Jeep for me. Cole was very knowledgeable. It was a pleasant experience.
Everyone was friendly and professional. Any and all questions were answered. After first visit I knew I would by my new Ram 1500 here. Follow ups from staff was timely and courteous. I plan on working with dealership at least 8 years or 85,000 miles to keep my Ram in top shop and reliable to drive.
Great customer service and made the whole sales process easy! Couldn’t ask for anymore
Very helpful and able to get our family the vehicle we wanted. Staff was very friendly in fixing the issues. Service took a little longer than expected. Very happy with everything overall! Langdon was very helpful!
Very helpful and friendly. They made sure to take care of us well. Very pleased
Big shout Out To Octavius For Working with me and trying everything to get me in the right car for me ! love the car very much . He’s really went to war for us showing us As many options that would work for me So shout out to him For All his help ! 10/10
This dealership makes the car buying experience seamless. My wife and I were impressed with the entire process. Chris Hopkins is very professional and Leslie in finance was awesome as well. Highly recommend this dealership.
It was a great experience for me and my wife And everyone involved was amazing Thank you
This dealership made my purchase very pleasant and easy . I received courteous and professional treatment .
TOTALLY AWESOME EXPERIENCE with LB and Finance. You guys treated me and Marvel v1 with exceptional professionalism and mutual excitement! So glad I found you guys!
Good customer service and quick service. I also really appreciate the driver taking me where I needed to go.
Awesome experience from start to finish. Dalton is a class act. Instilled trust and made the process enjoyable.
good and fast service, great people working there. Very polite, respectful, helpful, and courteous. Great place for servicing a vehicle.
Gm and salespeople very friendly and helpful they made follow up calls to make sure I was happy
The service was great I will highly recommend anyone to Allen Samuel’s dealership for services!!!!
Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome
Collin Tieben service specialist was a commensurate professional. Because of him I rate a 5 star
I really trust Allen Samuels in Waco to do the routine maintenance on my 2021 Ram truck. Everything was done correctly and they always pay attention to details such as re-setting my oil change monitor in my instrument cluster. They always include me in their maintenance specials which I really appreciate. You can trust your service needs to the fine folks at Allen Samuels Dodge-Jeep-Chrysler-Ram
Great supply of vehicles with a knowledgeable, welcoming, and accommodating staff. We love our new van!
I was treated like I was the most important person in Waco. The technician knew me from previous visits and prepared my vehicle for service. Her calming demeanor made for a pleasant experience at the dealership.
I always feel at home whenever I visit the dealership. The GM & Service Manager are the best.
Great experience working with AJ. worked with him before. Every thing was good.will recommend
The sales person Shawn Etienne was outstanding and knowledgeable. Everyone I was in contact with were friendly and helpful.
Ramon was all smiles and so helpful! He did not waste time and brought trucks to the front quickly for us to review.
Everything went great and smooth except for this review. I have never had to put a certain amount of words before.
Make you feel welcome . Work with me to understand my options. Very patient because I had a hard time .
Great overall experience the customer service was out of this world. Will definitely be recommending.
Service advisor listened to my issue with my Truck and it was fixed the next day.
Have bought several vehicles from this dealer ship. Gerald Harris has sold us most of our vehicles. He is a true professional and a all around good man.
Great team at the dealership, making it completely painless to work with and get a fair price on a new car. Thanks Chris and Leslie!
This dealership is hands down the best dealership in waco. They actually care about their customers and they work very hard to ensure you are taken care of from the very moment you walk in the door. From the snacks and drinks they provide to why wide selection of vehicles they have.
My sales person was Jamie Soto. I had a list of options I wanted on the vehicle and he didn’t stop looking through their inventory until I was satisfied. He showed me many different vehicles until I found the perfect one.
I recently had the pleasure of working with LB, a salesman at Allen Samuels. LB was incredibly helpful, diligent, and streamlined the entire car buying process for me. From the moment I stepped into the dealership, LB provided exceptional customer service and went above and beyond to ensure that I found the perfect vehicle. His attention to detail and willingness to assist made the experience stress-free and enjoyable. I highly recommend LB to anyone looking to purchase a new vehicle. Thank you, LB, for your outstanding service!
Worked with me to get the best deal. Made the buying experiences enjoyed . Let me know they wanted my business .Working with Zack was a true pleasure. Zack truly went the extra mile to get everything done right the first time . Went over the car with me like friend not just a business deal . Good People ! Thank you
Great service and people were super easy to work with. I will definitely continue to bring my truck for service!
Absolutely great experience form my sales person (LB) to financing to service! Flawless experience and they treated me great!
Great experience as always! Went in looking for another vehicle and Chris Hopkins helped us find exactly what we were looking for. I recommend, if looking for a new vehicle go see Chris at Allen Samuel’s.
Very friendly service consultants Communicated with me very well throughout the process Would go there again
The service was quick and hassle free. Their team works great with communicating with their customers.
The salesman LB was the best he worked with us. Leslie who did all our paperwork was from our home state of Louisiana so we had a lot in common. As an overall this dealership is very professional. Thanks for a very nice experience in buying a new truck.
What a great experience with Langdon Brown “LB” and Leslie Cooper purchasing a Jeep Grand Cherokee! It is the first time I have started a car purchase online and from another state. LB was extremely helpful in finding the right car for us. He and Leslie made sure all the paperwork was lined up when I flew in to purchase it. Even after the purchase, LB continues to be responsive to my calls and texts with questions and requests. I would definitely recommend LB and this dealership for a car purchase.
Shawn and the GM were both exceptional and everything they did to get my wife and I in a new car! I cannot Shawn and the entire team enough!
Sales Process was great. Went very smooth and quickly. Langdon, our sales rep, was very respectful and helpful throughout the process. Would highly recommend him and the dealership.
Service was real good just wish the car came with a spare tire. Not good for me and an inconvenience
Service was fast and professional. No wait time at drop off. Professional and friendly staff.
I needed a truck fast, and Sean made it happen! There is a fifteen word minimum!
This is the only place I get oil changes for my Dodge Ram 2500. I love their service department. Tristan went out of his way to research a couple of things for my truck. He was courteous and thorough.
It took several texts for them to finally schedule my recall. Kept dropping the ball
We went to the dealership to look at prices to compare. Jaime introduced himself to us and left us alone to look. When I asked him to test drive my truck, he swiftly acquired the fob and off we went. I really appreciate the time he spent with us as well as the time he left us alone to make our own choice.
Found the truck I was looking for. They really worked hard to bring down monthly payment.
Great service manager and fast service. He was very professional and the building was very clean.
I am taken well care of each time I take my vehicle in for service.
I purchased my 2024 Rubicon from Langdon Brown “LB” this month. My experience with LB and his team far exceeded any expectations I had when deciding to purchase my Jeep. This Jeep has been a dream of mine for the past 20 so I had thoroughly done I all my research prior to contacting the dealership. I did not feel rushed, pressured, or uncomfortable like I typically do. LB was kind, respectful, and considerate of my time throughout the entire process. I cannot express how impressed I am with him and all of Allen Samuels. Huge thank you to them for helping ...
Quick, excellent service. I use on a regular basis and have always been pleased with the quality.
Service department is always great! Fast, efficient, and very communicative. Very professional and top quality work.
Finished on time. Courteous service. Knowledgeable service rep. Reasonably priced service. Courtesy vehicle transportation to and from work was great!
Went to service department to get the new 67A recall done. They got my Ram and did what ever they did and had it back to me in less than an hour. Great dealership.
Gerald Harris is very professional, he did a great job assisting me in getting the vehicle I really wanted. I’m a repeat customer and I will always come see Gerald.
Purchased two autos there and Gerald is the best. Listens to what you are looking for and the price range. He works very hard to find what you want.
They helped me with everything I needed answered all the questions I had and worked very hard on getting me the deal i wanted.
Collin is an outstanding expert with automobiles, especially with my 6-speed Jeep Wrangler. I've never had better service. He knows ALL the details about Jeeps. I'm an engineering professor at Baylor (and previously at UT Austin for 29 years), and know that he would make a fine engineer! Make sure that everybody at the office knows this and appreciates his fine work! Regards, Mack Grady. [email protected].
Very pleasant buying experience, Erick Carrillo our salesman was courteous and very knowledgeable. Leslie Cooper-Gholson in finance was exceptionally helpful even beating a deadline of an upcoming holiday. I’m 77 years old and this was the best car buying experience I’ve had. Thank you to the whole team that made it happen.
Very friendly and knowledgeable staff. Service was performed in a timely manner. I will continue to bring my truck in for services.
