I purchased a new Dodge Ram 2500 last June. The purchase experience was smooth and easy. I recently got a recall notice from Dodge about a small issue with the tailgate. I took the truck in to get it looked at and the service advisor quickly took care of the issue in just a few minutes and I was on my way. From the purchase to service every experience I've had at Allen Samuels has been great. 100% satisfied!!
I have been very pleased with the service and attitude with all persons @ Allen Samuels. The people are very concerned in pleasing customers. I am very pleased with the service recieved.
When I first went in, I wasn’t looking to buy at the time. I just needed to test the space to make sure my husband and our rear facing car seat could both fit and be comfortable. Erick wasn’t pushy and understood what we were trying to do. 1 week later, I called and got started on the buying process. Erick was super helpful and make the process super easy! Go see Erick!
Always great customer service when you walk through the door! Best service person Collin Tieben, he always has a smile and willing to help as soon as you walk in and if he can’t assist he point you in the right hands! Thank you!
We have purchased several vehicles from Allen Samuels. Eric has always been our sales person and hopefully always will be. He goes above and beyoned.
Colby in the lube, oil, and tire rotation dept. did an excellent job! He kept me informed via text, and for showing up without an appointment, they had me in and out in 1 1/2 hours. He also informed me of a current offer for three oil/lube/tire rotations for $130...hard to beat that anywhere!
AJ Johnson provided excellent service for my new truck purchase. Thank you for the quick and pleasant process.
Always professional and we never have to wait. Car feels new after our services. Thank you for all the services you have done.
The salesperson Dalton was very polite and considerate of my needs for a vehicle. Upon on my arrival, he already had the vehicle pulled out front and we went out to look vehicle over. Dalto started with a 360 explanation of the exterior of vehicle. Then inside of interior went all over the controls and systems in detail to make sure I understood the functions, When I asked about something he knew how to explain what i was asking about, This was the first new vehicle I bought in 21 years, So all the new technology was a mystery to me but ...
I needed service on my vehicle, and my long time assistant Gary Reynolds, as usual, did a great job of having my vehicle serviced and saved me some money by not replacing the battery because it was still in very good condition when I voiced concern. I always trust Gary and am thankful for his honesty and getting my auto back in action for me super fast!
Very professional. Very friendly. Addressed all of our concerns. Quick turnaround time. Service person awesome. Very satisfied.
We were not shopping for a vehicle but saw the car of our dreams one day while driving by. Stopped in tried it and left with it all within a few minutes. Easiest purchase we have ever done. Rolando and Zack helped us tremendously. Very impressed!
Shaw was a please to work with. Will return in the future. Thanks Shawn you Rock!
The service department was great to work with. They were very fast and efficient. They communicated during the entire process. Excellent experience.
Amanda was very kind and pleasant. Very pleased with the oil change and tire rotation service
Branden was honestly the best service advisor! He is very helpful and never hesitated to answer my questions.
The vehicle is always well washed and cared for, the only down side is rental is never ready and rarely is one of equal value available.
Fast service and great communication! I would recommend this dealership to everyone. I didn’t have an appointment and they got me right in.
The service was very easy to get started and able to locate the sitting area!
Easy process, and great salesmen! Would come back to purchase my next vehicle. Definitely would recommend.
I thought I had trouble with my battery, which I bought there. Collin checked the warranty and checked to make sure they had one in stock. Totally getting prepared. Turned out the battery was fine and it was simply the key fob. They replaced the battery and I was good to go. Very good service.
They were very friendly. They helped with any concerns we had. Would recommend them to anyone.
Collin was the service advisor who assisted me for my vehicle needs. He was very professional and knowledgeable on the concerns and questions I had. I had exceptional service from Collin and he is a great reflection of Ram, Allen Samuels, and great customer service as a whole.
The service rep. was very professional, she done an excellent job! t will come back.
Always a pleasure working with AJ and Leslie at Allen Samuels knows how to treat customers. They Rock.
we were looking at the preowned trucks, at closing when E.P. was closing the gate ,we thought he was asking us to leave ,HOWEVER he came over to us and proceeded to help us with the trucks we were looking at. We had the best of care in our purchase of the RAM Longhorn truck!
great staff...have purchased a number of new vehicles from the dealership.... a thumbs up
I called and verified truck was available , I arrive at dealership about 3:pm and left at 5 :pm. salesman Chris Hopskin met me at front door out side and welcomed me and was very friendly and very helpful. finance was very fast and a pleasure to work with on buying truck I would recommend this dealership to anyone looking to purchase a vechile.
Service was good and on time and let me know about filters so had them change
It was a pleasure to buy a car at this dealership! The staff was very knowledgeable and very understanding!
They took care of me and my family. Made it all a painless process to get what I was looking for.
They looked for a reason my engine light keeps coming on and may have fixed the issue by reprogramming a few things
Excellent and very nice people to deal with. Lucy Landeros out of the Allen Samuels in Waco Texas did everything she could to help us out. Lucy is an excellent worker to that dealership.
Friendly staff convenience and offers rides or comfortable waiting area. I try to purchase the package deals for oil change and tire rotation for our vehicles.
They got my car in right away, and serviced it quickly. So far so good
The experience was acceptable . All of my needs were met . The staff was pleasant and frendly.
Branden was very helpful and knowledgeable about my battery issue. He helped me get my battery issue fixed and even let me know about the free car wash service through them.
They were really nice. Straight forward and fast. They made sure everything was right before i left the building.
Easy, cordial and respectful. Had six different people help in the process to make sure I was taken care of.
The service department did an excellent job when I brought my Jeep in for oil change. I did not make an appointment and was taken in right away and they were very efficient. Was a wonderful experience.
Outstanding service, I’ve bought several cars from this dealership and I’ve never had a bad experience
Service gave me realistic expectations and followed through. They called with the price quote before proceeding with additional services so I knew exactly how much I would be spending. I will be back here for sure.
Great dealership! Friendly people. Very helpful and courteous. Very active in the community to help and give back.
They did my oil change in a timely basis, and even though I declined tire rotation, they gave me tread depth on all tires, which supported my decision I didn’t need tire rotation.
They know me— which is unusual. Service is good and prompt. I would recommend them
I went to Allen Samuels for two reasons. First, I needed some very minor warranty work and second to speak with Leslie Cooper Gholson the financial director. After visiting with Ms Leslie and getting all my questions answered, next thing I knew I was speaking with Chase King in sales. Chase was able to turn my 2020 Ram with less than 16,000 miles into a Jeep Cherokee 4x4 within a short time. This was remarkable when all I was doing was looking to kill time. Chase took the time (in the cold wind and drizzle) to highlight every aspect of the exterior ...
The service rep who met me was the start of a great experience. She answered all my questions and went above and beyond in her efforts to make sure my experience was great. Once again, the workers in the back were outstanding. I plan to utilize Allan Samuel as long as I own this car.
Shawn was a great guy to work with on a vehicle purchase. I would recommend him to anyone looking to buy a vehicle.
Made trade and sale easy. Criss was outstanding. Made it very easy. The sale was handled very professionally.
It was an excellent experience. Shawn was awesome. My granddaughter and I both purchased jeeps. They made it super easy.
Shawn was awesome in the way he not only addressed my needs but delta with my wife. My wife is very adverse to working with any salesperson, but she came away from the experience with not only a new Jeep but a confidence that she can call on Shawn for anything she needs, Truly amazing experience.
Everyone at the dealership was very welcoming and helpful. I dropped my car off and within two hours I received a call that it was ready. When I went to pick it up the check out process was very easy and they even washed my car while I while I was paying.
Great customer service from Gary Reynolds. I enjoyed working with him. He kept me informed of my process.
Well organized and courteous service. Delivered as promised. Nothing negative about my experience. Thanks for taking care of business.
This service experience was one of the best. Everything went extremely smooth and with a short wait time as well. The only thing I wish, is that they could get my name correct on their emails. I have tried to get them to correct it numerous times and it never happens. One thing I will say, is Michael Orlando is the BEST thing to ever happen to buying a new car!!!
Completed service ahead of time! They explained everything that they did very clearly . Excellent work
Roderick Chapman has always made our purchases a breeze and we love the service as always!!! We will always continue to do business with Allen Samuels
Awesome service collin is the best. He got me in quickly and out quickly and the repairs were done correctly. I would definitely use the service again with collin.
Great place to work with for getting a new vehicle. Also amazing to work with the service department.
Great place to shop for Cars. Friendly, courteous, patient, and respectful. They made me feel comfortable in my decision.
Service is well done and thorough. Exceptional staff, who listen. Thank you for your customer service.
Very nice service Amanda was very friendly and she give me good service thanks for evreything
Amanda provided great service… she listened and took care of me above and beyond and I appreciate the time she took to help me…
Very excellent experience I was very satisfied And will continue to use them thank you
Very friendly, welcoming and made the process very easy for us. We had the impression they really wanted to help us in anyway they were able.
No problem to complain about. The issue was resolved and taken care of. Good job.
Been coming here for years and will continue to do so! The staff is perfect in every way. Kind and considerate to my needs and always makes the car buying experience fun and pleasant!
It was great. I had no issues during or after getting my car taken care of.
Thomas was professional, courteous, knowledgeable, and respectful of my needs. Was pleased with time required to complete work on my truck.
Extremely Friendly, personable and direct personnel. Pleasure to deal with openly honest and caring dealership. Highly recommend to everyone.
Always there to help, and for above and beyond! One of the most giving back to the community dealerships in the area!
Made my buying experience seem effortless my sales person kept me informed throughout the whole process the finance person got me the payment that I was expecting by finding every discount I qualified for
Customer service is excellent. Service is rendered in a timely fashion with updates from the support staff sent directly to your phone. PS: Thanks so much for my car wash!!!!
Hot Rod made our decision easy. He was professional and knowledgeable regarding the vehicle we chose
Excellent service I was very pleased with the service and how it was carried out.
My transaction went very well. I am very satisfied with my purchase. I do recommend.
Gary was very helpful and timely in answering all questions and pricing. Service was done in a timely manner, with multiple issues fixed. Thanks again!
My wife received excellent and friendly service, which makes my day. We are new to town and appreciate the hospitality.
Junior and the rest of the team provided excellent service and quick response times during my visit.
They provided excellent service even though they were extremely busy, which is greatly appreciated! Thanks!
Everyone that I worked with in parts and service were very friendly, informative, and helpful. They got me in in less than a week, and I got my car back the same day even though I expected to have to leave it overnight. They made things easy for and I really appreciate it!
This was the best car buying experience we have ever had! We knew what we wanted and they made sure we got what we wanted! Communication, follow-up, professionalism, friendliness and great environment from the time you pull up to the time you leave. Everyone said "Hi" and were very pleasant. Haley, our sales person, was hands down amazing! She showed patience with our millions of questions. Let us know a status every week when it was on order, even if nothing changed. Kept us in the loop and worked with us every step of the way! Never worked ...
I had to go to get my blinker bulb changed and they didn’t have it. But they ordered it for me and even gave me a car wash. Not a bad experience
Great customer service !! Will definitely come back for my next vehicle ! Thanks to junior for great salesmanship!
Everyone was super friendly and nice and walked us through the process with professionalism and courtesy!!
Service Rep Benjamin was excellent. All of the reps I've worked with there have been great. This visit was quick and I was out within an hour. In previous visits, the wait has been a bit too long.
Our service advisor (I believe her name was Amanda) was amazing! As far as the oil change itself, it took longer than expected but nothing too crazy.
Other than a long wait time, it was great. It was good to have refreshments available too.
Very personable and great follow-up. They were honest with the wait time and even offered to wash my car
Shawn Etienne is an excellent Sales Consultant! He explained everything in detail. He answered all our questions. We never felt pressured!! Leslie in Finance was awesome, as well! Truly and fun and quick experience!
Had the right jeep I was looking for. The. Wife is happy so happy wife happy life
Went for oil change and tire rotation. I was greeted promptly and service was performed expediently.
Hello, everyone was happy helping me through everything and it made my purchase worth while.
It was a great experience and it was Easy in and out!!! Will purchase here again!
Excellent service. All staff, LB Brown, Elias Peniston, Rolando Perez, Trey, Bow-tie,McDade, and David Gray, contacted were super professional, knowledgeable, and congenial. Very helpful, courteous, and empathetically worked with me and my family. I am a long-time repeated customer for the services and the purchase. I totally trust my vehicle to the Allen Samuel service department!
Had oil change. The cost must have gone up. Otherwise the service was completed in a timely manner. Collin was the service tech was knowledgeable and explained things well.
Excellent service. All Personel contacted were super professional and congenial. Very pleased with entire process of the purchase.
Battery issue resolved the same day with a courtesy driver ready at hand for transfer.
I had a complex and urgent issue that Benjamin Mathison quite patiently, courteously, and empathetically helped me work through so that I could get safely back on the road to work with little time lost.
Highly accommodating and friendly staff which walks you through the process. My family and I are satisfied repeat customers. A big thank you to Chris Hopkins Jr. for his excellent service, knowledge, and professionalism.