I came in on Saturday, which is always very busy, but my key was coded very quickly. I was treated very well, and the waiting area is very accomodating.
Knowledgeable service advisors, professional and punctual setting time limits. Facility is well maintained and comfortable during wait.
Always helpful. Pulled into a very full fast-lane service (I guess we all had the same idea, at the dance moment). Collin heard my issue, and had my truck diagnosed and me back on the thread on less than an hour!
Great place to buy or trade, friendly knowledgeable staff willing to help ang the distance for you. Would definitely purchase again at dealership.
I was able to acquire a service date very quickly. Gary was very helpful from the very beginning and has stayed in touch with updates as we await the arrival of the replacement touchscreen.
Shelby Rowland was great to work with. It was easy to complete to sale and get in and out of the dealership.
I went out to start my car it would not start I called the dealership and they sent somebody out to jumpstart it and drove it in put the battery and and drove it back to me all within two hours best service I ever got at a dealership
Kristen, was as friendly as she could be from the moment she approached me and through the entire process. She did her part and kept me updated at all times.
We experienced timely service and team members seemed friendly. Benjamin was very nice to work with,
Great service, easy signing process, very informative, helpful when I left stuff in the trade in vehicle, good communication,
Made me comftable in ordering my new truck, no pressure at all, and even after last min changes on it, chase king still got it done. Very thankful on him.
This is the best dealership in Waco. Great sales and service teams. I will not even consider going elsewhere.
LB was very helpful and knowledgeable on the diesel trucks that I was wanting to buy. In the end I chose the 3500.
Good work fast kind nice and easy going car dealership. Thanks for the service. James
Gerald went above and beyond. He listened, heard what I wanted and didn’t try to sell me something I’d have to settle for.
One of the best car buying experiences I ever had. My salesman Mr. Etienne was awesome. He was highly knowledgeable, honest, and straight forward throughout the process. He ensured all of my concerns and questions were answered while ensuring the vehicle met all of my personal needs. The finance department went above and beyond to ensure I was fully informed and understood my obligations. Thanks for the exceptional and fast service.
Great service and great communication throughout the process of my experience. Dropped my truck off and received calls or messages all day with the status until completion
Amanda was amazing! There was a miscommunication on my service & she took care of me!
Amanda was awesome, went out of her way to help me. Will definitely be back.
I live in Houston, TX, but I make it a point to go to Allen Samuels in Waco whenever I travel back to visit family because the quality of service is much better than my local dealership.
I was needing to buy a Ram work truck for my business so I reached out GM Ted Teague. He had his Fleet manager Billy Holt contact me within an hour. The whole buying process was very easy and painless. Billy was very knowledgeable about everything and gave me exceptional customer service. I would highly recommend them to anyone looking for a vehicle.
The service advisor was very prompt at letting me know the status of my vehicle from start to finish very pleased with Allen Samuels Dodge Jeep
Exceptional customer service! Junior in new car sales, Elias in used cars were so helpful in helping me choose a new car and trading in my old one. Leslie in Finance was also great to work with.
Absolutely everyone we dealt with here was exceptional in helping us to find exactly what best suited our needs. We were thrilled with all they did for us.
The experience was quick and my sales guy hot rod was awesome! I definitely will come back in the future
Great sales and service! I have purchased multiple (7-8) vehicles from here. Elias & Mikey take great care of me and my family. HIGHLY recommend
Got oiled changed waited in customer service area nice clean area work was completed as needed
Very good service and very friendly I liked the service they gave to my car.
Amanda was great to work with like always. She is very helpful and always answer my questions
I loved dealing with this dealership because my sales rep Langdon Brown went above and beyond to help me out and answered all my questions exceptionally well.
The whole process, from ordering to purchasing my new 2022 Ram 1500 Laramie was outstanding. My sales lady Haley Wright was very personable and went above to answer my questions. Leslie Cooper looked for all the available discounts and rebates I qualified for, saving me $3000.00.
Great service.. z x x x x x x x x x x x x x x x
They went out of their way to ensure I received the best service after addressing some concerns. They made it right with no issues. Can not praise them enough for going above and beyond.
Haley Wright made the experience perfect! Very kind, energetic and excited to work with me. Thank you
The sales was very helpful and knew the vehicle very well polite respectful I will do my business there again and hopefully the same sales person. Thank y’all
Good good good good good good good good good good good good good good good
EVERYONE WAS GREAT. AND FRIENDLY. IT DIDN'T TAKE NO TIME FOR ME TO GET APPROVED.
This is my second car from the dealership and they really go the extra mile to make you feel appreciated.
Our salesman was great! Got us exactly what we wanted and the paperwork was fast and easy. Great experience.
Very helpful and completely professional. Langdon and Zach on the pre-owned side are awesome to work with and make buying an easy experience.
Nice friendly helpful people. Did the job quick and efficiently. I would definitely recommend to my friends.
We had a problem with the drivers seat and they picked the vehicle up fixed it and returned it. Didn't have to miss any work.
Technology is not my thing so I took my Jeep in to have the maps updated for my navigation system. It was taking a little longer than expected to download. I was in a bit of a time crunch so the courtesy driver navigated through the road construction for me to run in a nearby restaurant to pickup a gift card. My card was ready shortly after I returned and I was able to deliver the gift card just in time to a retirement party! Thanks for the friendly service!
Service on vehicle was excellent. Service rep was also excellent. I am pleased with Allen Samuels.
Very happy with the service! They were helpful, informative and overall it was a pleasant experience!
Collin did a great job at keeping me updated. It was easy to make an appointment and service and checkout was fast!!
Collin was very cordial to work with on obtaining the service that I wanted preformed on my Jeep Grand Cherokee.
This dealership took great care of my college student and helped him get back on the road.
I have always had positive experiences at Allen Samuels and plan to stay with them for all my automotive needs. This dealership is super-accommodating in every respect, offers quality service on all levels, and has personnel that always go the "extra mile" to ensure customer satisfaction. Allen Samuels rocks and so does Duane Bullock (Parts Director) and Eric Upton (Service Manager)!!
Service was quick and easy and everyone was very nice and helpful. I got my truck back sooner than expected.
they took there time to get all of my information,no rush no pressure,felt at ease.great job.....THANKS....
Chris Hopkins was amazing! He did everything before we came in. He had all the paperwork ready to go. The transaction was smooth and easy, and we didn't have to spend all day at the dealership.
lB brought the van to me. My husband was out of town for work. II have a bad foot injury and other medical issues that makes getting out hard for me, so it was very helpful.
Open and honest about the process and the time required. In and out no problem
Excellent service - I will continue using Allen samuels dodge in Waco for all my service needs.
Although I've been an unmuzzled critic of the dealership in the past due to your fixation on accruing Top Dealer awards at any cost to your employees (specifically, laying blame on underlings rather than superiors rightfully to blame), as always, I am nothing but truthful in praising those that deserve it. Such is the case with my Service Writer, Collin. Don't you (Superiors) dare MISCONSTRUE my four-star rating of the dealership as any kind of shortcoming on Collin's part, like you have with my past POSITIVE reviews of employees. Make no mistake, COLLIN WAS GREAT!
Nice service Amanda was very friendly and very servicial she give me good custumer service
We love Allens Samuels Dealership. We bought my car there and feel like we get #1 service there. We live 35 miles away but that doesn’t matter. We still choose Allen Samuels.
They are amazing… and they really took the time to look at my car in a hurry even though it was not an appointment!!
I have always had great help from everyone at the dealership. Service department has been good each time I have been there.
Great customer service, made everything quick & smooth. Would recommend them to family and friends.. ect
Thank you so much for helping us with an awesome truck! Our salesman, Juan was amazing. He knew everything about the truck and got us a great deal. He did this while we were at work to! When our shift was over, we stopped by Allen Samuel and signed paperwork. What a relief it was to not have to be there all day! This is the 3rd vehicle we bought from this dealership and they never disappoint! If you’re looking for a vehicle look no further, you’ve come to the right place.
Amanda was friendly! Courteous! Great service. Big improvement seen. The service had kind of waned since I've been doing business there over the last 10 yrs. Keep up the good work!
JB was great to work with. He had great knowledge of the vehicle being sold which made the process that much easier
Very quick and painless process. Staff were all friendly and patient—very noticeable at a time when dealerships don’t “have to be”.
Wonderful quick service. Everything I could hope for. Way to go Allen Samuels team. Five stars.
Chase King sold me my jeep in December 2021. He did a great job, he did not treat me like I didn't know what I was talking about, and as a female, that helped me out a ton! I told him what I was looking for and he got right on it. There are not many jeeps on the lots right now, so he found one that was being built and I was able to put money down so that no-one would look at it until I did. The process was very seamless and I got exactly what I wanted. ...
I love coming to this dealership I have not have any trouble with them I got really good service there and staff is great.
I received excellent service when I came in to look for a truck. The entire sales staff that I encountered was very helpful and was able to answer any questions that I came up with.
The service team successfully resolved the car issue even though I didn't expect the issue to be what they found.
Great experience. Gary made the repair easy to understand. The team was efficient, followed up.
Friendly, helpful, customer service excellent, Haley was the best. My husband lost his cool the team handle it with professionalism and were able to calm him down. Great teamwork
We appreciated our salesman and his commitment to get us into a vehicle at a price we were comfortable with. Courtesy all around!
Mike and Rolando made it an awesome experience! Would definitely refer family and friends to them !
Candice was great and very helpful with explaining and answering questions about my service. I believe she had my best interest at heart and did everything she could to help me.
Everyone that a dealt with was exceptional. Amazing experience at Allen Samuels! Salesman was Ricky, his picture is not below, 5 star.
The dealership was great and very helpful in everything possible way. They help me find the vehicle of my dreams and I couldn’t be any happier.
Scheduled a oil change and found out the battery was going bad (covered under warranty)
I had a Great salesmen and it was easy financing with friendly staff. Great place to buy a car.
Very friendly and hospitable dealership. Mike did a fine job demonstrating the features and capabilities of the vehicle.
I was very satisfied with what Allen Samuel's had to offer and the selection of new and used vehicles. Found one I was looking for and talked with sales person which was knowledgeable about the vehicle, I decide that was the one I wanted.
It took a little longer than I expected, but the problem was resolved satisfactorily. Paul, the advisor, kept us well informed. We have always been pleased with the customer service.
Helpful clean and pleasant dealership very good to do business with employees are very courteous.
I didn't feel pressured at all. The salesman was very helpful and explained everything so I understand my new Jeep. I will definitely be back when it's time for a new Jeep!
Fast and efficient. Great service from sales staff and financing. Open, honest, super friendly. Didn’t feel rushed or pressured
Everyone is helpful and friendly. I'm never disappointed. I would recommend friends and family.
I am very pleased with the service department. I had an usual and hard to diagnose problem with my Pacifica hybrid van and they worked as long as it took to find and fix the problem.
Collin is a great advisor! He is Definitely a great customer service, fast and knowledgeable!
Gerald and Chris have a good knowledge of the vehicles and make sure the customer is treated exceptionally.
Professional, quick to respond to our needs, Pricing, work, and length of repair all explained very well and things happened as they were explained.
Chris, Gerald and the whole staff were very pleasant working with us on our new truck. Thank you and I'll be glad to refer others to you
Appointment was smooth and painless. Excellent communication with the service staff, and I even got a great deal on a 3-pack of oil changes to help things costs less in the upcoming months. Always great service here.
I arrived at my appointment time and my jeep was serviced in a very timely manner.
Service is always prompt, thorough and friendly. Waiting area and restrooms are clean and bright.
Gary At the service desk was wonderful he went the extra mile to make sure I was taken care of
Brandt my service writer was extremely helpful and resolved my vehicle issue promptly and the vehicle was returned the following day.
Always helpful and kind! As a widow and senior citizen, I appreciate dependability! I feel safe at the dealership and in my car. I trust this dealership to not to take advantage of me by doing lots of extra things they could charge me for that I might not afford.
A huge thanks to Juan and Leslie!!! They made me a very happy customer and I’ll be back.
I recently had both my Jeeps serviced, and I could not be more pleased with my experience. They were picked up at my home in the morning and were delivered to my home in the afternoon. Making the service appointment was simple, response time was impressive, and the drivers were friendly, informative, and professional. I can't imagine any other dealership being more accommodating, thorough, and efficient! The Allen Samuels staff rocks!!
I was actually there with my girlfriend who was looking for a truck. The idea of purchasing a challenger with the scat pack was interesting. I traded in my Toyota Tundra for the challenger that I wanted. Everyone at the dealership was professional which made my purchase a breeze.
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