Customer Testimonials

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DealerRater Nov 25, 2022

This service experience was one of the best. Everything went extremely smooth and with a short wait time as well. The only thing I wish, is that they could get my name correct on their emails. I have tried to get them to correct it numerous times and it never happens. One thing I will say, is Michael Orlando is the BEST thing to ever happen to buying a new car!!!

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DealerRater Nov 25, 2022

Completed service ahead of time! They explained everything that they did very clearly . Excellent work

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DealerRater Nov 25, 2022

Roderick Chapman has always made our purchases a breeze and we love the service as always!!! We will always continue to do business with Allen Samuels

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DealerRater Nov 20, 2022

Awesome service collin is the best. He got me in quickly and out quickly and the repairs were done correctly. I would definitely use the service again with collin.

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DealerRater Nov 13, 2022

Great place to work with for getting a new vehicle. Also amazing to work with the service department.

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DealerRater Nov 11, 2022

Great place to shop for Cars. Friendly, courteous, patient, and respectful. They made me feel comfortable in my decision.

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DealerRater Nov 2, 2022

Service is well done and thorough. Exceptional staff, who listen. Thank you for your customer service.

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DealerRater Nov 2, 2022

Very nice service Amanda was very friendly and she give me good service thanks for evreything

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DealerRater Nov 1, 2022

Amanda provided great service… she listened and took care of me above and beyond and I appreciate the time she took to help me…

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DealerRater Oct 31, 2022

Very excellent experience I was very satisfied And will continue to use them thank you

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DealerRater Oct 31, 2022

Very friendly, welcoming and made the process very easy for us. We had the impression they really wanted to help us in anyway they were able.

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DealerRater Oct 31, 2022

No problem to complain about. The issue was resolved and taken care of. Good job.

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DealerRater Oct 28, 2022

Been coming here for years and will continue to do so! The staff is perfect in every way. Kind and considerate to my needs and always makes the car buying experience fun and pleasant!

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DealerRater Oct 27, 2022

It was great. I had no issues during or after getting my car taken care of.

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DealerRater Oct 24, 2022

Thomas was professional, courteous, knowledgeable, and respectful of my needs. Was pleased with time required to complete work on my truck.

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DealerRater Oct 24, 2022

Extremely Friendly, personable and direct personnel. Pleasure to deal with openly honest and caring dealership. Highly recommend to everyone.

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DealerRater Oct 19, 2022

Always there to help, and for above and beyond! One of the most giving back to the community dealerships in the area!

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DealerRater Oct 13, 2022

Made my buying experience seem effortless my sales person kept me informed throughout the whole process the finance person got me the payment that I was expecting by finding every discount I qualified for

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DealerRater Oct 13, 2022

Customer service is excellent. Service is rendered in a timely fashion with updates from the support staff sent directly to your phone. PS: Thanks so much for my car wash!!!!

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DealerRater Oct 12, 2022

Hot Rod made our decision easy. He was professional and knowledgeable regarding the vehicle we chose

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DealerRater Oct 11, 2022

Excellent service I was very pleased with the service and how it was carried out.

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DealerRater Oct 9, 2022

My transaction went very well. I am very satisfied with my purchase. I do recommend.

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DealerRater Oct 3, 2022

Gary was very helpful and timely in answering all questions and pricing. Service was done in a timely manner, with multiple issues fixed. Thanks again!

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DealerRater Oct 3, 2022

My wife received excellent and friendly service, which makes my day. We are new to town and appreciate the hospitality.

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DealerRater Sep 30, 2022

Junior and the rest of the team provided excellent service and quick response times during my visit.

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DealerRater Sep 30, 2022

They provided excellent service even though they were extremely busy, which is greatly appreciated! Thanks!

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DealerRater Sep 29, 2022

Everyone that I worked with in parts and service were very friendly, informative, and helpful. They got me in in less than a week, and I got my car back the same day even though I expected to have to leave it overnight. They made things easy for and I really appreciate it!

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DealerRater Sep 29, 2022

This was the best car buying experience we have ever had! We knew what we wanted and they made sure we got what we wanted! Communication, follow-up, professionalism, friendliness and great environment from the time you pull up to the time you leave. Everyone said "Hi" and were very pleasant. Haley, our sales person, was hands down amazing! She showed patience with our millions of questions. Let us know a status every week when it was on order, even if nothing changed. Kept us in the loop and worked with us every step of the way! Never worked ...

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DealerRater Sep 27, 2022

I had to go to get my blinker bulb changed and they didn’t have it. But they ordered it for me and even gave me a car wash. Not a bad experience

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DealerRater Sep 25, 2022

Great customer service !! Will definitely come back for my next vehicle ! Thanks to junior for great salesmanship!

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DealerRater Sep 21, 2022

Everyone was super friendly and nice and walked us through the process with professionalism and courtesy!!

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DealerRater Sep 19, 2022

Service Rep Benjamin was excellent. All of the reps I've worked with there have been great. This visit was quick and I was out within an hour. In previous visits, the wait has been a bit too long.

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DealerRater Sep 19, 2022

Our service advisor (I believe her name was Amanda) was amazing! As far as the oil change itself, it took longer than expected but nothing too crazy.

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DealerRater Sep 18, 2022

Other than a long wait time, it was great. It was good to have refreshments available too.

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DealerRater Sep 18, 2022

Very personable and great follow-up. They were honest with the wait time and even offered to wash my car

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DealerRater Sep 16, 2022

Shawn Etienne is an excellent Sales Consultant! He explained everything in detail. He answered all our questions. We never felt pressured!! Leslie in Finance was awesome, as well! Truly and fun and quick experience!

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DealerRater Sep 16, 2022

Had the right jeep I was looking for. The. Wife is happy so happy wife happy life

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DealerRater Sep 14, 2022

Went for oil change and tire rotation. I was greeted promptly and service was performed expediently.

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DealerRater Sep 13, 2022

Hello, everyone was happy helping me through everything and it made my purchase worth while.

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DealerRater Sep 13, 2022

It was a great experience and it was Easy in and out!!! Will purchase here again!

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DealerRater Sep 7, 2022

Excellent service. All staff, LB Brown, Elias Peniston, Rolando Perez, Trey, Bow-tie,McDade, and David Gray, contacted were super professional, knowledgeable, and congenial. Very helpful, courteous, and empathetically worked with me and my family. I am a long-time repeated customer for the services and the purchase. I totally trust my vehicle to the Allen Samuel service department!

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DealerRater Sep 6, 2022

Had oil change. The cost must have gone up. Otherwise the service was completed in a timely manner. Collin was the service tech was knowledgeable and explained things well.

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DealerRater Sep 4, 2022

Excellent service. All Personel contacted were super professional and congenial. Very pleased with entire process of the purchase.

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DealerRater Sep 3, 2022

Battery issue resolved the same day with a courtesy driver ready at hand for transfer.

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DealerRater Aug 27, 2022

I had a complex and urgent issue that Benjamin Mathison quite patiently, courteously, and empathetically helped me work through so that I could get safely back on the road to work with little time lost.

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DealerRater Aug 25, 2022

Highly accommodating and friendly staff which walks you through the process. My family and I are satisfied repeat customers. A big thank you to Chris Hopkins Jr. for his excellent service, knowledge, and professionalism.

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DealerRater Aug 22, 2022

I was in from out of town and had to have my jeep towed in overnight. The service department was able to fix my car that day so that I could get home. They were very attentive and communicative and did a good job.

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DealerRater Aug 22, 2022

the dealership is great. Great staff and quick to assess and return with options. I do think the cost is a little high compared to other service depts. The service agent I had was so awesome and sweet and she even did a wash for me. However , I'm thankful it was at no charge cause it was more of a rinse and dirt was still on my tailgate and side steps and doors! The windshield was clean !! I mentioned to driver(that brought my vehicle to me) and no comment so I didn't pursue the issue since I ...

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DealerRater Aug 19, 2022

Waiting room was very accommodating and Collin kept me well informed on the progress of my truck.

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DealerRater Aug 18, 2022

I have had them service my truck for years. I always get great services. Thanks to Gary Reynolds and Amber this last service was made easy and completed so quickly.

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DealerRater Aug 17, 2022

Excellent team professional and very fast team members and the automotive department make sure I was well taken care of great work thank you guys I'll see you again

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DealerRater Aug 16, 2022

Brandon & Amanda in the Service Department are the BEST!!!!! They treated me with the most up respect; kept me updated with my daughters car

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DealerRater Aug 12, 2022

From start to finish it was a seamless and painless experience - great communication, follow-through, and follow up. This was easily the best experience I’ve had purchasing a vehicle!

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DealerRater Aug 6, 2022

I came in on Saturday, which is always very busy, but my key was coded very quickly. I was treated very well, and the waiting area is very accomodating.

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DealerRater Aug 2, 2022

Knowledgeable service advisors, professional and punctual setting time limits. Facility is well maintained and comfortable during wait.

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DealerRater Jul 23, 2022

Always helpful. Pulled into a very full fast-lane service (I guess we all had the same idea, at the dance moment). Collin heard my issue, and had my truck diagnosed and me back on the thread on less than an hour!

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DealerRater Jul 22, 2022

Great place to buy or trade, friendly knowledgeable staff willing to help ang the distance for you. Would definitely purchase again at dealership.

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DealerRater Jul 22, 2022

I was able to acquire a service date very quickly. Gary was very helpful from the very beginning and has stayed in touch with updates as we await the arrival of the replacement touchscreen.

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DealerRater Jul 20, 2022

Shelby Rowland was great to work with. It was easy to complete to sale and get in and out of the dealership.

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DealerRater Jul 18, 2022

I went out to start my car it would not start I called the dealership and they sent somebody out to jumpstart it and drove it in put the battery and and drove it back to me all within two hours best service I ever got at a dealership

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DealerRater Jul 18, 2022

Kristen, was as friendly as she could be from the moment she approached me and through the entire process. She did her part and kept me updated at all times.

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DealerRater Jul 17, 2022

We experienced timely service and team members seemed friendly. Benjamin was very nice to work with,

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DealerRater Jul 16, 2022

Great service, easy signing process, very informative, helpful when I left stuff in the trade in vehicle, good communication,

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DealerRater Jul 13, 2022

Made me comftable in ordering my new truck, no pressure at all, and even after last min changes on it, chase king still got it done. Very thankful on him.

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DealerRater Jul 9, 2022

This is the best dealership in Waco. Great sales and service teams. I will not even consider going elsewhere.

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DealerRater Jul 8, 2022

LB was very helpful and knowledgeable on the diesel trucks that I was wanting to buy. In the end I chose the 3500.

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DealerRater Jul 7, 2022

Good work fast kind nice and easy going car dealership. Thanks for the service. James

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DealerRater Jul 7, 2022

Gerald went above and beyond. He listened, heard what I wanted and didn’t try to sell me something I’d have to settle for.

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DealerRater Jul 7, 2022

One of the best car buying experiences I ever had. My salesman Mr. Etienne was awesome. He was highly knowledgeable, honest, and straight forward throughout the process. He ensured all of my concerns and questions were answered while ensuring the vehicle met all of my personal needs. The finance department went above and beyond to ensure I was fully informed and understood my obligations. Thanks for the exceptional and fast service.

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DealerRater Jul 7, 2022

Great service and great communication throughout the process of my experience. Dropped my truck off and received calls or messages all day with the status until completion

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DealerRater Jul 4, 2022

Amanda was amazing! There was a miscommunication on my service & she took care of me!

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DealerRater Jul 2, 2022

Amanda was awesome, went out of her way to help me. Will definitely be back.

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DealerRater Jun 28, 2022

I live in Houston, TX, but I make it a point to go to Allen Samuels in Waco whenever I travel back to visit family because the quality of service is much better than my local dealership.

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DealerRater Jun 16, 2022

I was needing to buy a Ram work truck for my business so I reached out GM Ted Teague. He had his Fleet manager Billy Holt contact me within an hour. The whole buying process was very easy and painless. Billy was very knowledgeable about everything and gave me exceptional customer service. I would highly recommend them to anyone looking for a vehicle.

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DealerRater Jun 13, 2022

The service advisor was very prompt at letting me know the status of my vehicle from start to finish very pleased with Allen Samuels Dodge Jeep

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DealerRater Jun 10, 2022

Exceptional customer service! Junior in new car sales, Elias in used cars were so helpful in helping me choose a new car and trading in my old one. Leslie in Finance was also great to work with.

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DealerRater Jun 9, 2022

Absolutely everyone we dealt with here was exceptional in helping us to find exactly what best suited our needs. We were thrilled with all they did for us.

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DealerRater Jun 8, 2022

The experience was quick and my sales guy hot rod was awesome! I definitely will come back in the future

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DealerRater Jun 8, 2022

Great sales and service! I have purchased multiple (7-8) vehicles from here. Elias & Mikey take great care of me and my family. HIGHLY recommend

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DealerRater Jun 7, 2022

Got oiled changed waited in customer service area nice clean area work was completed as needed

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DealerRater Jun 6, 2022

Very good service and very friendly I liked the service they gave to my car.

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DealerRater Jun 4, 2022

Amanda was great to work with like always. She is very helpful and always answer my questions

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DealerRater Jun 3, 2022

I loved dealing with this dealership because my sales rep Langdon Brown went above and beyond to help me out and answered all my questions exceptionally well.

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DealerRater Jun 3, 2022

The whole process, from ordering to purchasing my new 2022 Ram 1500 Laramie was outstanding. My sales lady Haley Wright was very personable and went above to answer my questions. Leslie Cooper looked for all the available discounts and rebates I qualified for, saving me $3000.00.

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DealerRater Jun 2, 2022

Great service.. z x x x x x x x x x x x x x x x

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DealerRater Jun 2, 2022

They went out of their way to ensure I received the best service after addressing some concerns. They made it right with no issues. Can not praise them enough for going above and beyond.

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DealerRater May 29, 2022

Haley Wright made the experience perfect! Very kind, energetic and excited to work with me. Thank you

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DealerRater May 29, 2022

The sales was very helpful and knew the vehicle very well polite respectful I will do my business there again and hopefully the same sales person. Thank y’all

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DealerRater May 27, 2022

Good good good good good good good good good good good good good good good

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DealerRater May 26, 2022

EVERYONE WAS GREAT. AND FRIENDLY. IT DIDN'T TAKE NO TIME FOR ME TO GET APPROVED.

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DealerRater May 26, 2022

This is my second car from the dealership and they really go the extra mile to make you feel appreciated.

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DealerRater May 25, 2022

Our salesman was great! Got us exactly what we wanted and the paperwork was fast and easy. Great experience.

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DealerRater May 20, 2022

Very helpful and completely professional. Langdon and Zach on the pre-owned side are awesome to work with and make buying an easy experience.

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DealerRater May 19, 2022

Nice friendly helpful people. Did the job quick and efficiently. I would definitely recommend to my friends.

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DealerRater May 18, 2022

We had a problem with the drivers seat and they picked the vehicle up fixed it and returned it. Didn't have to miss any work.

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DealerRater May 17, 2022

Technology is not my thing so I took my Jeep in to have the maps updated for my navigation system. It was taking a little longer than expected to download. I was in a bit of a time crunch so the courtesy driver navigated through the road construction for me to run in a nearby restaurant to pickup a gift card. My card was ready shortly after I returned and I was able to deliver the gift card just in time to a retirement party! Thanks for the friendly service!

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DealerRater May 10, 2022

Service on vehicle was excellent. Service rep was also excellent. I am pleased with Allen Samuels.

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DealerRater May 7, 2022

Very happy with the service! They were helpful, informative and overall it was a pleasant experience!

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DealerRater May 5, 2022

Collin did a great job at keeping me updated. It was easy to make an appointment and service and checkout was fast!!

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DealerRater May 3, 2022

Collin was very cordial to work with on obtaining the service that I wanted preformed on my Jeep Grand Cherokee.

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